Survey Emirates Logistics
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Good morning, Please take a few minutes to complete this questionnaire.
Address (Please click on the red icon)
*
Enter your first name
*
Enter your company
*
Ma Bibliothèque
How many packages have you received ?
*
Only One
2 to 5
6 to 10
11 to 20
More than 20
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How often do you use the delivery service ?
*
Several times a month
Once a month
Once every three months
Once every six months
Once a year
Have you already used our complaints service ?
*
Yes
No
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Was the complaint resolved to your complete satisfaction ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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The delivery took place without problems and according to the agreed terms ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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The packaging and the goods were not damaged ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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The cold chain is correctly respected ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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Please rate the package tracking system ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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What is your level of satisfaction ?
*
1 - Not at all satisfied
2 - Very unsatisfied
3 - Dissatisfied
4 - Not satisfied
5 - Moderately Satisfied
6 - Somewhat satisfied
7 - Satisfied
8 - Very satisfied
9 - Extremely satisfied
10 - Excellent
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How could Emirates Logistics be improved?